1 Goods ordered incorrectly by customers: Goods which customers have ordered incorrectly or no longer required can be returned to the Company once the request is made within 21 days of the goods being received. Goods must not have been opened and the packaging remains in an ‘as new’ state. Please ensure goods are placed in suitable packaging that will avoid any deterioration of the product on the return shipment. This excludes all COVID-19 related hygiene or PPE products, food/drink products, furniture items, pre-printed products or non-catalogue items ordered by customers as these cannot be returned for any reason unless faulty.
2 Hardware/IT Products: As we order these goods on a customer by customer basis and do not hold any direct stock. Goods classified as a hardware or IT product will be subject to a 15% re-stocking fee which is charged by the manufacturer for us to return incorrectly ordered items. Unfortunately, we cannot entertain the return of any hardware or IT product that has been opened unless it is faulty as the manufacturers will not accept any goods with broken seals or open packaging.
3 Products received DOA (Dead on Arrival): Any goods opened and found to be immediately faulty or not working must be submitted to the Company for processing within 48 hours of the goods being received. Once the goods have been collected and the fault has been verified by the manufacturer, a credit will be issued.
4 Goods faulty within the warranty period: You are entitled to a warranty repair/replacement for goods that become faulty within their stated warranty period. Some manufacturers require that the end user contact them directly regarding faulty products, and not the retailer. In such cases please contact the Company and we will be happy to supply you with the manufacturer’s contact details. The processes manufacturers have in place can determine the turnaround time to complete these queries and so they may take longer than standard return requests.
5 Goods damaged in transit: Must be reported to us within 48 hours. If goods are visibly damaged on receipt, please sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we will issue a full credit.
6 Short shipment of goods: If you are short shipped or missing any items that appear on your delivery docket, we request that you report it to us within 48 hours. Once verified by our customer services department, a full credit will be issued.
7 All other return queries: Please contact us at firstname.lastname@example.org
8 Important steps before returning any items:
Please note that any returns made to the Company must be accompanied by a Sales Returns Docket (SRTN). This is issued by the customer service team in the event of a return been authorised prior to goods been collected.
Any goods received by the Company without an SRTN will be returned to the customer.
The Company will arrange collection of your return once an SRTN has been issued. Please ensure that the goods are packaged in a suitable fashion and the relevant documentation is enclosed. All return parcels are to be clearly labelled with the Company address below.
O3 Hygiene Sanitation Products and Services Ltd – 55 Patrick St Dun Laoghaire Co Dublin
Please ensure that you do not write or attach any documents directly to product packaging. All goods must be shipped in outer packaging with the correct documentation and return address clearly displayed. We can only issue credits for goods where they are in a resalable condition and, so it is important that the packaging remains protected when returning the goods.
Once received and approved a credit will be issued. It is our aim to have all returns completed and credit issued within 14 days of receipt of your return request.