Frequently Asked Questions
It looks pretty clean.
We can’t help touching dirty things – handrails, money, gym equipment, and the list goes on. The problem is when we touch our phones we then pass the bacteria from our hands to our devices. It’s easy to wash our hands, but we don’t wash our phones, which is why the average smartphone shows 18x more bacteria than a public restroom. The bacteria on our devices thrive and can make us sick. This image of the Petri dishes shows the results of a smartphone tested before and after using PhoneSoap.
The average phone is crawling with 18 times more bacteria than a public restroom. That means you’re just as likely to get sick from your phone as from the handles in the bathroom. Your phone breeds more bacteria, too. Your phone’s battery keeps it warm, and when it’s stored in warm, dark places like your pocket or purse, the bacteria multiply.
Simply place your cell phone in your PhoneSoap and close the lid. During a 10-minute cycle, a powerful UV-C light kills 99.99%† of household germs*. When the external blue indicator turns off, your cell phone is completely clean.
This UV-C light effectively destroys nucleic acids and breaks apart bacteria DNA. With their DNA broken, bacteria can’t function or reproduce, and the organisms die.
In nature, the UV-C light that causes this germicidal effect is harmful to our eyes but is blocked by Earth’s atmosphere. In the PhoneSoap’s controlled environment, UV-C light effectively and safely sanitizes your cell phone, as well as anything else that fits inside your PhoneSoap like remotes, keys, tablets, and more.
The Three Types of UV Rays
UV light has three wavelength categories: UV-A, UV-B, and UV-C. UV-C light is a short-wavelength, ultraviolet light that breaks apart germ DNA, leaving it unable to function or reproduce. In other words, UV-C light is germicidal (UV-A and UV-B light are not). UV-C can even neutralize “superbugs” that have developed a resistance to antibiotics.
UV-C that causes this germicidal effect is rare on Earth as our atmosphere blocks it. This light is harmful to our eyes, hence why it must be done within PhoneSoap’s controlled environment. You will never see the UV light that is killing all those germs, but an external blue indicator on the device will let you know when your device is being sanitized. With powerful UV-C light inside, PhoneSoap has a deadly effect on microorganisms such as pathogens, viruses, bacteria, and others.
Your phone’s warm battery allows bacteria to thrive and reproduce. UV-C light penetrates the cell and disrupts the DNA, killing the pathogen. Our UV-C light is not hot, so while it effectively kills bacteria, it will not hurt your phone.
History of UV and Sanitization
Sanitizing with UV-C light has been a normal practice since the mid-20th century. In fact, the 1903 Nobel Prize in Medicine was awarded to Niels Finsen for using UV light to fight tuberculosis. Today, hospitals and laboratories use UV light to keep their facilities sterile, which means it’s perfect for sanitizing mobile devices, which are especially good at harboring and growing bacteria.
How do I set it up?
I’m glad you asked! We’ve put together this step-by-step video to help you out with that:
Can I Keep the Case On My Phone?
Yes! In fact, we encourage you to keep your phone case on your phone while you use PhoneSoap. Most of the bacteria on our hands is passed to our phone cases. PhoneSoap was designed to fit your phone with the case on.
Is PhoneSoap safe for my phone?
Yes, PhoneSoap is completely safe for your phone! PhoneSoap doesn’t use water or chemicals – it uses UV-C light. UV light kills germs but doesn’t harm you or your device. This light is completely safe for anything you place inside – except germs.
UV light can potentially cause damage with continuous, prolonged exposure to plastic. However, it would take many continuous hours of exposure to have this effect. Our products were designed with this in mind. When you close the top of PhoneSoap 3 or the door of the XL, the UV lights will turn on for a pre-programmed amount of time and automatically shut off when done. This is more than enough time to completely sanitize your devices and kill all the germs, but it is never enough time to damage your gadgets. You can feel confident your phone and tablets are safe inside, but the germs are not!
Will PhoneSoap 3 work with my phone?
PhoneSoap 3 works with all smartphone models, including:
- iPhone X
- iPhone 8/8 Plus
- iPhone 7/6 Plus
- iPhone 7/6
- Windows Phone
PhoneSoap also works with other electronic devices, including cameras, iPods, remote controls, and more.
Can I charge my phone while using PhoneSoap?
Yes, charge your phone by connecting a charging cord to your phone and then plugging it into the universal USB port on the back of the PhoneSoap unit. Any device that charges through a USB port (camera, iPod, etc.) can be charged while being sanitized in PhoneSoap.
Will I still be able to hear my alarm and notifications when my phone is inside PhoneSoap?
Yes, PhoneSoap 3 and PhoneSoap XL are designed with special acoustic outlets that allow you to hear notifications and alarms while your phone or tablet is being sanitized. Let your phone charge overnight or at the office – you’ll hear your its sounds loud and clear.
Can PhoneSoap clean anything else?
While PhoneSoap was created with phones and tablets in mind, you can use it to sanitize just about anything. If you can fit it inside, PhoneSoap will sanitize it.
Is PhoneSoap safe for hospitals?
Yes! Hospitals and healthcare locations all over the country use PhoneSoap to stop the spread of illness-causing bacteria carried by smartphones and tablets. The UV-C light technology inside PhoneSoap was first used to sterilize environments like hospitals. PhoneSoap is used in nursing stations, waiting rooms, NICUs, and many other types of medical facilities. Learn more here.
Does PhoneSoap have any wholesale opportunities?
We’re always looking to partner with people and companies who share our vision of delivering quality products with superior customer service. If you’re interested, please contact us:
01 23 03 103
What are the differences between the PhoneSoap 3 and PhoneSoap 2?
The PhoneSoap 3 has the same beautiful design as the PhoneSoap 2 and still uses the same powerful UV-C germicidal light that will sanitize your phone in 10 minutes. Additionally, the PhoneSoap 3 has two improved features:
- Cord Management – PhoneSoap 3 has improved cord management by creating a passage for the cord on the side of the device instead of needing to be threaded through. This simplifies the user experience and allows you to more easily attach your phone to the charging cable while using PhoneSoap.
- Additional Charging Port – An additional port has been added to the back of the phone to transform the device into a charging hub. This allows you to charge multiple devices at the same time.
The year it all began. Both Wes and Dan were attending Brigham Young University in Provo, Utah. Wes was studying Life Science, and Dan was studying Business Marketing. It was during this time that they watched a TV report claiming a shocking percentage of cell phones were contaminated with fecal matter. Wes was spending that year in school doing cancer research in the science labs on campus, so he and Dan swabbed and tested their phones to see for themselves; their results proved the report to be accurate. It was then that they began to strategize a solution.
With Wes’ science background and Dan’s Business Marketing education, they began entering competitions at BYU. They entered several and eventually won for Student Innovator of the Year. Shortly thereafter they were invited to participate in the Rice Business Plan Competition at Rice University in Houston, Texas where they won for best marketing. With the money won for each competition they entered, Wes and Dan began building the first prototype.
With the knowledge that others thought their idea was worth pursuing, Wes and Dan utilized the crowd-funding platform Kickstarter to raise money for the production and distribution of the first batch of PhoneSoap units. In the end they raised $63,000, 3.5x their original goal of $18,000.
The first batch of PhoneSoap V1 was manufactured in China.
PhoneSoap officially goes to market! In their first year, PhoneSoap sold 22,349 units.
This year started off with a bang – a feature on Shark Tank! PhoneSoap was fortunate enough to receive three offers and ultimately chose Lori Greiner as their partner. Lori was confident that the product would be wildly successful on the television shopping network, QVC. She wasn’t wrong, and soon the team began to grow and more products were created. That fall, Wes and Dan successfully funded yet another Kickstarter – this time for the PhoneSoap XL, a UV sanitizer for tablets. Their goal this time was to raise $30,000, but they ended up with over $65,000.
PhoneSoap V2 and PhoneSoap XL were launched and shipped out.
How do I exchange my order?
Any order placed on PhoneSoap.com can be returned or exchanged within 30 days of the day it shipped. To begin the returns or exchange process, click the orange button below. For any questions, contact email@example.com or use the chat feature in the lower right-hand corner of the website.
Your return package must include:
- Receipt of purchase
- Original packaging
- Assigned Return Merchandise Authorization Number (RMA #)
Do you offer refunds?
We want you to be completely happy with your purchase. If you aren’t satisfied, you can return your product for a full refund* within 30 days of the day it shipped. The product must be returned in new condition and in the original packaging. The buyer must pay all return shipping costs and register their return package with a tracking number. You’ll be credited for the cost of the item(s) and any applicable tax minus actual shipping costs. Shipping will not be refunded. This policy does not apply to custom units. Please see below for more information regarding custom units.
Return packages must include:
- Receipt of purchase
- Original packaging
- Assigned Return Merchandise Authorization Number (RMA #)
Your refund will be processed once we have received the product in our warehouse.
*Gift cards are not refundable
For returns, exchanges, and defects, click the orange Returns and Exchanges button above.
Custom Unit Return Policy
Personalized PhoneSoap units cannot be returned for a refund. As with all of our UV-C products, we offer a lifetime warranty on the unit that covers manufacturing defects. Should your bulbs burn out prematurely, we will replace those at no cost to you. For manufacturing issues that cannot be solved by replacing bulbs or hardware, we will send you a replacement unit with your original personalization. In the case that your original product or color choice is not available, you will receive the upgraded product in its place in the color of your choice and a new personalization.
What is the warranty on PhoneSoap products?
We offer a one-year limited warranty on our products. You can also extend the warranty another year by purchasing the Extended Warranty Plan with your product.
Please contact us if you have any questions or concerns about your product. We are eager to help!
LIMITED WARRANTY COVERAGE
PhoneSoap’s warranty obligations are limited to the terms set forth below: PhoneSoap, as defined below, warrants PhoneSoap-branded hardware products against defects in materials, electronics and workmanship under normal use to the original end-user purchaser for the Warranty Period. If a hardware or electric defect arises and a valid claim is received within the Warranty Period, at its option, PhoneSoap will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. PhoneSoap may request that you replace defective parts with new or refurbished user-installable parts that PhoneSoap provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by PhoneSoap, assumes the remaining warranty of the original product or thirty (30) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes PhoneSoap’s property. Parts provided by PhoneSoap in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to PhoneSoap and becomes PhoneSoap’s property.
EXCLUSIONS & LIMITATIONS
PhoneSoap does not warrant that the operation of the product will be uninterrupted or error-free. PhoneSoap is not responsible for damage arising from failure to follow instructions relating to the product’s use. For warranty periods over 1 year, you will be responsible for shipping charges to and from PhoneSoap, or PhoneSoap’s designee.
This warranty does not apply: (a) to damage caused by use with non-PhoneSoap products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by PhoneSoap; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a PhoneSoap representative; (e) to a product or part that has been modified to significantly alter functionality or capability; (f) to consumable parts, unless expressly specified and damage has occurred due to a defect in materials or workmanship.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, PHONESOAP SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF PHONESOAP CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY PHONESOAP IN ITS SOLE DISCRETION. No PHONESOAP reseller, agent, or employee is authorized to make any modification, extension or addition to this warranty. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, PHONESOAP IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF PHONESOAP HAS BEEN ADVISED TO THE POSSIBILITY OF SUCH DAMAGES, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.
PhoneSoap has made every effort possible to make certain the information contained on this Site is accurate and reliable; however, since the information is gathered from several sources, it is provided “AS IS.” PhoneSoap EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THIS SITE. PHONESOAP MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND PHONESOAP MAKES NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES. THIS SITE CAN BE ACCESSED FROM OTHER COUNTRIES AND MAY CONTAIN INFORMATION AND/OR REFERENCES TO PHONESOAP PRODUCTS, SERVICES, OR PROGRAMS THAT HAVE NOT BE ANNOUNCED IN YOUR COUNTY. THESE REFERENCES DO NOT IMPLY THAT PHONESOAP INTENDS TO ANNOUNCE SUCH PRODUCTS, SERVICES, OR PROGRAMS IN YOUR COUNTRY.
Natural wear and tear can be expected during the lifetime of your phone. Some of these changes are naturally occurring, such as changes due to UV exposure. Ultraviolet light impacts the color in virtually all product surfaces. All the surfaces of your phone experience some natural aging as a result of UV rays. Some amount of lightening or color change should be expected over time as you use your phone. PhoneSoap bulbs may increase the rate of these changes in certain materials such as white plastic that is not UV inhibited. These changes are more noticeable in lighter color materials such as white plastics, and hardly noticeable in darker materials. Because the gamut of colors and materials vary from device to device and case to case, PhoneSoap users accept the responsibility to inform themselves before using our products. PhoneSoap is not responsible for any changes incurred to devices or accessories.
WHAT INFORMATION DO WE COLLECT, AND HOW DO WE COLLECT IT?
We may collect personally identifiable information when you interact with or purchase from us. This information may include:
- Your name, address and phone number
- Your mailing and billing address
- Your e-mail address
- Your credit card information
- Any other information that we may voluntarily collect from you on our website or through alternate means
We may use this information in accordance with this policy, and we may also use this information to improve our products, services and advertising.
USE OF ONLINE TECHNOLOGY AND COOKIES
We do use online tools to help us recognize you when you visit our website. To assist us in personalizing your experience, to better serve your needs and to simplify our user’s navigation, we may receive information when you visit our websites and store it in our log files. This information includes IP addresses, browser type and language, clickstream data, referring and exit pages, and other information stored using a cookie.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use your personal information to conduct our normal business, namely for the fulfillment of our products. Here are other examples of how your personal information may be used:
- To place and fulfill your order.
- To understand what our users want, and develop new products and services.
- We may use third-party advertising and marketing companies to aid in serving relevant site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness. This gives us insight into what pages are visited the most, what products are being received the best, and other information to help us enhance your experience. Any information collected via cookies and web beacons by third parties is not linked to personal information collected by PHONESOAP.
- To contact you regarding upcoming product launches, deals and other communications. If you have opted in to our email newsletters, you can opt out at any time from an email itself.
- When we have believe it is necessary to protect our rights or the rights of our customers or when required by law.
- To gather market research information about our customers and to analyze behavior and needs for internal use.
- To communicate any opportunities the user voluntarily participated in (promotions, contests, community, etc).
For areas on this Site that require user-supplied information or communications, such as bug reports, customer testimonials, or E-mail correspondence (collectively, ‘User Content’) you grant PHONESOAP an unrestricted, worldwide, irrevocable license to use, modify, reproduce, display, perform, and distribute such User Content. However, we will not release your personal information, e-mail address, name or otherwise publicize the fact that you submitted such User Content to us unless: a) you grant us permission to do so; b) we first notify you that the User Content you submit will be published or otherwise used with your name on it; or c) we are required to do so by law.
We honor and respect children’s privacy. We will not knowingly or intentionally collect information from children under 13 years of age. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you. If we find that any personal information is collected from a person under the age of 13, we will remove the information from our database.
We use Secure Socket Layer (SSL) technology to encrypt any data you provide when placing an order with us via our web store.
If you are purchasing our products and services from one of our distributors, please refer to their privacy policies.
While PhoneSoap has been tested and proven safe for use on phones, some low quality phone cases may experience discoloration over time similar to prolonged outdoor exposure. For this reason, PhoneSoap recommends using PhoneSoap phone cases or other high-quality cases from reputable manufacturers.
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes PhoneSoap to import the goods on his behalf. Further, the consignee/buyer agrees PhoneSoap ma y delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Content Usage Policy
This Content Usage Policy (this “Policy”) is a binding agreement between you and PhoneSoap, L.L.C., a Utah limited liability company (“PhoneSoap”), and governs your use of the PhoneSoap personalization service, including the PhoneSoap website, online tool, and all related applications, software, and services (collectively, the “Service”). By using the Service in any way, you agree to be bound by this Policy without modification. If you do not accept this Policy, you may not use the Service.
1. Content Restrictions
You may not use the Service to upload or process Content that is harmful or inappropriate, or that infringes the intellectual property rights of others. For purposes of this Policy, “Content” includes, without limitation, any information, data, text, graphics, or other media generated.
1.1. Harmful or Inappropriate Content
Content that PhoneSoap, in its sole discretion, deems to be harmful or inappropriate is prohibited on the Service. Such Content includes, but is not limited, to the following:
- uses symbols or marks signifying hate towards another group of people;
- contains or consists of hateful and/or racist terms;
- is pornographic or otherwise features nudity;
- contains or consists of obscenities, vulgarities, and/or offensive remarks that harass, threaten, defame or abuse others;
- depicts violence, is obscene, abusive, fraudulent or threatening;
- depicts or glamorizes the use of drugs or other illegal substances;
- makes inappropriate use of swastikas or other Nazi symbols and/or glamorizes the actions of Hitler or other individuals or groups advocating ethnic cleansing, genocide or similar activities;
- is obscene, lewd, lascivious, filthy, excessively violent, harassing or otherwise objectionable, generally offensive or in bad taste, as determined by PhoneSoap; or
- is otherwise prohibited by applicable law.
1.2. Infringement of Intellectual Property Laws
Content that violates intellectual property laws or the intellectual property rights of third parties is prohibited on the Service. Such Content includes, but is not limited, to the following:
- unofficial merchandise (e.g., Content relating to professional sports teams, videogames, or Olympic merchandise).
- use of names, logos, pictures or other intellectual property of musical groups or musical artists.
- use of names, logos, pictures, or other intellectual property of sports teams, colleges/universities, clubs, or organizations.
- photos, logos, caricatures, or other artwork depicting celebrities or other public figures.
- use of trademarks, names, or logos of companies.
- pictures or photographs of specific products (such as toys).
- Content that violates rights of privacy and personality of any person(s).
2. Reservation of Right
PhoneSoap retains sole and absolute discretion to make final determinations as to whether Content violates this Policy. All such determinations by PhoneSoap are final. Although PhoneSoap reserves the right to reject or remove from the Service any Content that PhoneSoap deems to violate this Policy, PhoneSoap has no obligation to do so, and you are fully responsible for all Content that you upload to or process through the Service.
If you believe that Content uploaded to or processed through the Service infringes your intellectual property rights or otherwise violates this Policy, you may notify us at firstname.lastname@example.org.
You agree to indemnify and hold PhoneSoap and its owners, shareholders, directors, officers, managers, employees, representatives, agents, subsidiaries, affiliates, successors, business partners and assigns (collectively, the “Indemnified Parties”) harmless from and against any and all damages, losses, costs or expenses (including, without limitation, attorney fees and costs at trial and on appeal) incurred in connection with any third-party suit, claim, demand or action brought against any of the Indemnified Parties arising from or relating to your use of the Service, your Content, or your breach of this Agreement (individually and collectively a “Claim”). PhoneSoap has the right to control the defense, settlement, and resolution of any Claim, at your sole cost and expense. In no event may you settle or otherwise resolve any Claim without our express written permission.